FAQ

About the KOTONOHA Sweets Selection

What is the KOTONOHA Sweets Selection?

The KOTONOHA Sweets Selection brings carefully selected, authentic Japanese sweets directly to your home from Japan.

Every month, we curate a special selection that allows you to discover the variety of Japanese sweets and the stories behind them.

Does the selection change every month?

Yes. A new selection awaits you every month. This way, you can continually discover new flavors, regions, and specialties of Japan.

Ordering & Shipping

Until when can I order?

Orders can be placed until 11:59 p.m. on the 15th of each month.

When will my order be shipped?

Orders are shipped at the end of each month. As soon as your order is on its way, you will receive a shipping confirmation by email with a tracking link.

How much are the shipping costs?

Shipping costs within Germany are €4.90 per order.

Do you also ship internationally?

Currently, we only deliver within Germany.

Can I change my order after it's been placed?

If you would like to change your order, please contact us as soon as possible. Changes are possible as long as your order has not yet been processed or prepared for shipping. Contact

Is this a subscription?

No. The KOTONOHA Sweets Selection is not a subscription. You decide every month whether you would like to order the current Selection – completely flexible and with no commitment.

What happens if I'm not home for delivery?

If you are not at home for the delivery, you will find information about redelivery in the DHL tracking.

Can I send the KOTONOHA Sweets Selection as a gift?

Yes. You can also have the KOTONOHA Sweets Selection sent to a different delivery address, allowing you to send it directly to the recipient.

Is there an invoice or a price included with the shipment?

No. There is no invoice included with the shipment, and no price is stated. You will receive the invoice by email.

Can I add a personal greeting message?

Yes. You can add a personal message to your order.