Right of Withdrawal

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us

Ayami Scharfenberger/ kotonoha
c/o IP-Management #10686
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany

Email: info@kotonoha-crafts.com

by means of a clear declaration (e.g. by email or letter) of your decision to withdraw from this contract.

Alternatively, you can also use our online withdrawal form for this purpose:

https://kotonoha-crafts.com/pages/widerrufsformular

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

You bear the direct costs of returning the goods.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of withdrawal also does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

Note

For an easy and quick withdrawal, we recommend using our online withdrawal form:

https://kotonoha-crafts.com/pages/widerrufsformular

Of course, you can still declare your withdrawal by email or letter.